Responsible Gaming

At Penta88 we are committed to offering a fun and fair gaming experience, but appeciate that in certain circumstance gambling may result in addiction. For that reason, we are dedicated to ensure that our customers are aware of the potential risks involved.

Penta88 is certified by GamCare, the leading provider of support and counseling for the prevention and treatment of gambling problems. Their services are confidential and free of charge.

Wonder if you are gambling too much?

It is important for our customers to be in full control of their gambling habits. If you think you might be at risk of developing a gambling addiction, please use this GamCare’s helpful self-assessment tool.

Self-exclusion – If you feel you need a break

If you think you need to take a break from gambling, we offer self-exclusion options too. During this period you will be able to log into your account, but the restrictions you have set will prevent you from wagering.

You will be able to access your account and withdraw any funds in accordance with our Terms and Conditions.

Setting your limits

Customers may choose to set the amount that they would like to risk or lose at Penta88. Simply email our Customer Service Department from your registered email address and request your specific limit.

If you think you need to take a total break from gambling, simply request that your limit is set to zero and advise us how long you would like to be excluded for.

Limits can be set for a rolling time period, or a set date range. Should you wish to change your limits, the change will be subject to a seven-day cooling off period, at which time the set limit will be automatically updated.

Further help

Should you require further help, there is a number of organisations that offer professional help free of charge:

Underage gambling/Parental Control

Underage gambling is against the law. Penta88 takes its responsibility in respect of underage gambling very serious and therefore reserve the right to ask for proof of age from any customer and suspend their accounts until the necessary documents are provided. Anyone under the age of 18 or the legal age in its jurisdiction which is found to be using the site will have any winnings forfeited and will also be reported to the appropriate authorities.

Penta88 feel that prevention of underage gambling works best as a shared responsibility with the minor’s parents/guardians and therefore encourage the use of internet filters to reduce the chance of underage gambling at home.

To block minors from accessing gambling sites at home, you can consider using Internet filters:

Further information

Please make sure you keep your login details safe and secure at all times to avoid having your account used by another individual. 

Code of Conduct

Penta88 believes it is very important that our customers know that our organization voluntarily abides by a set of ethical guidelines established by the gaming authorities where we hold our license. We call it our "Code of Conduct".

Compliance:

Penta88 abides by the laws and regulations of Curacao and Malta. Penta88 will maintain its business licenses and operate under the authorities granted by, and within, the extent of its business licenses at all times.

Sports Integrity

Penta88 believe in the integrity of sports and is committed to offering our customers fair markets.

We have sophisticated mechanisms for detecting unusual betting patterns, and where these are triggered, we are duty bound by our own rules to act, and protect our customers.

It is our standard protocol to share our findings with the relevant governing body where possible.

Consumer Privacy and Data Protection:

Privacy by design is in the heart of Penta88 to protect customer privacy and confidentiality. Penta88 has instituted controls to detect and eliminate fraud and to protect data from internal and external hacking. All instances of fraud (including credit card fraud) and hacking will be immediately reported to the appropriate agency in the offender's Country. Penta88 has an extensive Privacy Policy.

Truth in Advertising:

Gaming and wagering rules and registration procedures are subject to change at the discretion of Penta88. An outline of rules and regulations is available here

Limiting Access by Minors:

Penta88 maintains adequate controls to prohibit minors from accessing our gaming system. These controls require customers to declare that they are of lawful age during the sign-up process. .

Controlling Compulsive Gambling:

Penta88 fully supports player protection practices. Please view our Responsible Gaming section for information about the player protection measures that we have implemented and other player protection resources.

Banking and Transaction Processing:

Penta88 conducts its banking and financial affairs in accordance with accepted standards of internationally recognized banking institutions.